Summary: Dale is a recognized property and casualty insurance claims executive whose leadership style effectively balances a pragmatic management approach with strong organizational and technical skills. He has pioneered innovative approaches to large claim adjustments and litigation evaluation and management. As a Principal of RMG Consulting, he brings his extensive and successful claims expertise.
Experience: With a career which spans 40 years, Dale has built and managed many departments. As a First Vice President, Dale’s expertise covers property claims, General Property/Casualty claim management, special investigation needs, recovery management and programs, large loss measurement and adjustment, quality/best practices audits and training, litigation and dispute resolution.
Services: Dale’s background provides the ability to audit files and accounts, develop training programs to improve customer service and business retention, claim handling, and quality and expense control. Dale has also served as an expert witness in litigations involving allegations of bad faith, and as an arbitrator and appraiser in disputes between insurers, their reinsurers and their policyholders. He is an ARIAS-US Certified Arbitrator.
George P. Garris, MBA (firstname.lastname@example.org)
Phone #: (732) 742-9903
Summary: An Operational Executive with strong Financial, Systems, Claims and Operations experience in the Property and Casualty Insurance industry, George is an accomplished leader and goal-directed team contributor. George is skilled at building and training new teams of employees and utilizing databases to benchmark operational performance. George has managed a staff of 50 employees who processed more than $2 billion in claims annually. He has assembled and proposed a $40 million Claims Division operating budget and developed a $6 million departmental operating expense budget, and managed daily loss funding and claims handled for 180 Independent Third Party Administrators (TPAs). Other responsibilities have included the management of interactions between Reliance and Corporate Systems to review, analyze and load claim data, the management of state and Bureau Compliance functions, the design of policy feeds from MGAs and Program Managers, internal auditing and the oversight of the internal claims system (WINS) including claims coding and vendor table maintenance. George participated in contract negotiations, marketing presentations, pricing decisions, and capital budgets. Financial responsibilities included Treasurer of Third Party Administrator, approving cash disbursements, booking claim financials, and closing loss fund escrow accounts.
Experience: George’s 25 years’ experience spans all aspects of a backroom operation. As a Claims Vice President, he built departments to control and audit financial statements and budgets, control data flows from external sources and perform state reporting and bureau compliance functions. These experiences have contributed to his ability to develop statistical tools for benchmarking.
Services: George performs claim, administrative, financial, system, and statistical audits; designs reports to extract data from the system to identify areas of strength and weakness, and designs programs to address cost control issues.
John L. Saulino (email@example.com)
Phone #: (610) 505-9881
Summary: Results oriented, Senior Claims Executive with broad experience in managing and handling all lines of business. John oversees all facets of due diligence engagements, audits, and Best Practices projects. John serves as Team Leader on major projects for RMG clients who include reinsurers, insurers and self-insured companies. In addition, he has often been sought out to perform the Lead or Team Leader function for other consulting companies. John has been complimented by clients and team members for having the knowledge and leadership to bring together participants from diverse backgrounds into a unified and productive group in order to deliver difficult and time sensitive projects to successful conclusions.
Experience: As a former industry Senior Vice President Claims with more than 40 years’ experience in the Casualty, Excess and Reinsurance industry, John is proficient in all Casualty lines including Excess and Surplus, Workers' Compensation, Environmental, Products, and Professional claims and has operated in both the Domestic and International markets. John has given well-received lectures to the Reinsurance Association of America, International Association of Insurance Professionals (IACP) and the International Reinsurance Underwriters. He has also authored an article on Best Practices. John has been a long time member of the IACP where he was formerly on the Board of Directors and held various officer roles for the organization.
In 2008 he was named to the Metropolitan Who's Who Registry, and Cambridge Who's Who cited him as Professional of the Year in Claims Management and Consulting for 2009-2010. Services: John, a recognized industry leader, specializes in Claims Management, Complex Auditing and Analysis, Litigation Management and Control, Best Practices Development, and Due Diligence. He also specializes in claims auditing for the specific purpose of Litigation Support including Expert Witness testimony regarding industry custom and practice handling. John is often asked to represent carriers as an expert in Bad Faith Litigation.